Marian Igbokwe
Has completed Duty of Care delivered by Florence academy on 18 September 2022
Learning outcomes
  • Define 'duty of care'
  • Describe how 'duty of care' applies to professional work as a healthcare practitioner
  • Describe dilemmas that may arise between the duty of care and an individual's rights
  • Explain what you should and should not do if dilemmas occur between the duty of care and an individual's rights
  • Recall the support available for those faced with dilemmas between the duty of care and an individual's rights
  • Describe the difference between a comment and a complaint
  • Explain why learning from comments and complaints is important
  • Know how to respond to comments and complaints in a way that complies with the law and locally agreed ways of working
  • Recall the support available for those handling comments and complaints
  • Define what is meant by: adverse event, incident, error and near miss
  • Know how to respond to adverse events, incidents, errors and near misses in a way that complies with the law and locally agreed ways of working
  • Define what is meant by 'confrontation' and describe situations that may lead to confrontation
  • Describe ways of responding to confrontation including: communication techniques; assessment and reduction of risks; seeking additional support; and reporting confrontation
    • About this course

    This module looks at: defining the phrase 'duty of care'; dilemmas that may arise between a duty of care and an individuals rights and how to deal with them; understanding the difference between a comment and a complaint; how to respond to and learn from comments and complaints. This module is CPD accredited.

    Course created by