Registered Manager Training

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Registered Manager Training
Suitable for Team Leader / Supervisor, Registered Manager
60+ minutes
Free (ex. VAT)
Certificate £2.99 (ex. VAT)
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Learning outcomes
  • Describe the role and responsibilities of a registered branch manager
  • Define accountability, and explain why accountability is important to the role of registered branch manager
  • Know what is required to achieve and maintain Registered Manager status
  • Understand the differences between Personal Care registration and TDDI registration
  • Know how to arrange NVQ Level 5 diplomas to facilitate CQC registration
  • Explain how to manage branch level complaints
  • Explain how to manage safeguarding at a branch level
  • Describe what CQC inspectors are looking for, and the usual process of a CQC inspection
  • Explain the importance of the CQC’s fundamental standards, and list examples of these standards
  • Appreciate the importance of developing CQC compliant policies and procedures
  • Recall the principles of accurate record keeping
  • Describe how to manage staff working hours
  • Explain the importance of risk assessment within the Home Care setting, and your role and responsibilities in regard to carrying out high-quality risk assessments inc: fire / lone worker / night worker / moving and handling / environmental risk assessments
  • Describe the principles of safe recruitment of staff, including the importance of DBS checks
  • Recall ways in which you can engage with your local community to engage and recruit staff
  • Appreciate the importance of staff training, and describe how to ensure your staff are skilled, competent, and up to date with their learning and development needs
  • Recall HR disciplinary meeting guidance and be adept in engaging in potentially difficult conversations with staff
  • Reflect on your own attitudes and behaviours using the Leadership Qualities Framework (LQF) and identify areas in which your values or behaviours could change to allow you to provide more effective leadership
  • Explain how to conduct a performance assessment of your service to identify and rectify any specific shortcomings
  • Identify possible cost savings at a branch level
  • Know where to find additional sources of support for registered managers
  • About this course

    This is a very in-depth course primarily written for individuals who are in the process of registering with the CQC - or other regulators, in the process of becoming a registered manager for the services they work within. It is expected to take learners around 4-6 hours to complete in full.

    Course curriculum
    Chapter 1 : What is a Branch Manager?
    Chapter 2 : Accountability
    Chapter 3 : Achieving Registered Manager Status
    Chapter 4 : Registering a service with the Care Quality Commission
    Chapter 5 : CQC Registration Webinar for Services and Managers
    Chapter 6 : Managing Branch Level Complaints
    Chapter 7 : Managing Safeguarding
    Chapter 8 : CQC Inspections
    Chapter 9 : CQC Fundamental Standards
    Chapter 10 : CQC Compliant Policies and Procedures
    Chapter 11 : Record Keeping
    Chapter 12 : Managing Staff Working hours
    Chapter 13 : Risk Assessment
    Chapter 14 : Examples of Risk Assessments
    Chapter 15 : Safe Recruitment
    Chapter 16 : Engaging Staff for Recruitment
    Chapter 17 : Staff Training and Developmental Needs
    Chapter 18 : Disciplinary Meetings
    Chapter 19 : Leadership Skills
    Chapter 20 : Conducting a Service Performance Assessment
    Chapter 21 : Financial Competencies for Registered Managers
    Chapter 22 : Additional Sources of Support
    Chapter 23 : Summary
    Chapter 24 : Next Steps
    Chapter 25 : References
    Get certified
    • Showcase your skills with a course certificate, for use in your professional records, portfolio or in job interviews
    • Individual course certificate £2.99 (ex. VAT)
    • Increase professional credibility
    FAQ
    What is CPD?

    Continuous Professional Development (CPD) is the way that professionals continue to learn and develop throughout their career and ensure they keep their skills and knowledge up to date to be able to practise safely.

    If you work in a role that requires registration with a regulatory body such as nursing, then you are required to keep your skills and knowledge up to date through CPD.

    For example, all nurses on the NMC register must complete 35 hours of CPD in a three year period. E-learning can count towards some of the required CPD hours, so the great news is Academy e-learning modules can be used to evidence ongoing CPD hours!

    Each module on Academy gives an indication of the time required in “active learning” to complete it. Once the module is completed and the assessment passed, a certificate is then issued which can be downloaded.

    The terms CPD hours/scores/points are used interchangeably, although a module on Academy does not give the number of CPD “points”, the general guide is that usually one hour of learning equates to one CPD “point”.

    Most of Florence Academy modules are independently accredited by the CPD Standards Office and many of them are also aligned to the Core Skills Training Framework (CSTF). Each course overview details whether the course is accredited and/or aligned, meaning you can be confident that they meet industry standards.

    To find out more about:

    • CPD Standards Office please visit here

    • CSTF alignment please visit here

    • NMC CPD revalidation please visit here

    Will any care home accept my certificates?

    Any care home/NHS Trust outside of Florence can accept them, depending on their policies. Sometimes organisations have a preference for a certain course or they might ask to see the learning outcomes to be sure what has been covered in the course, we recommend you check with them directly.

    How to pay for Academy certificates

    It's free to learn on Florence Academy – you can go through all modules in a course and complete assessments without paying.

    We charge just £2.99 (ex VAT) to see and download each course pass certificate, and £7.99 (ex VAT) to purchase a video course.

    You can buy your certificate immediately after completing the course (and passing your assessment), or you can purchase it later by clicking the "Get certified" button for the course on your certificates page.

    We accept most card types, including Visa and Mastercard. We don't currently take PayPal.

    *You won't need to pay for certificates for courses completed before 11 January, 2023. If you have finished registration with Florence and are a Florence worker, you can see and download course pass certificates for free.

    What is Florence Academy?

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    Who creates the learning content on Florence Academy?

    Our Florence Academy specialist Clinical Content Team is made up of experts in health and social care and digital learning - a winning combo. We are skilled and experienced and create accurate and interesting learning experiences on any topic. We are:

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    We focus on producing accurate and relevant learning content you can trust.

    Florence Academy content disclaimer

    The information and online educational content provided by Florence Academy is intended for general knowledge and educational purposes only. It is designed to assist you in meeting your continuing professional development (CPD) requirements. Florence Academy cannot be held responsible for the performance or implementation of your duties at work or professional skills.

    The content should not be considered medical, health, wellness, nutritional advice or consultation. It is not a substitute for the services or advice of a qualified health professional who provides evidence-based care within a specific context. The content is generalised and does not take into account an individual's circumstances, physical well-being, mental state, or medical needs, which are important factors in correctly diagnosing and treating any health condition.

    Florence Academy explicitly advises against disregarding medical advice or encouraging others to do so, or delaying seeking medical advice based on this content.

    While Florence Academy strives to ensure that all content is complete and accurate at the time of publication, we do not assume responsibility for any errors, omissions, or defects in the content. Florence Academy does not guarantee the accuracy of information provided by any third party and accepts no liability for any loss or damage that may occur as a result of relying on such information.

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