Pathway to Care Programme: Module C - Communication

Industry-backed eLearning
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Pathway to Care Programme: Module C - Communication
Suitable for Care Assistant, Other staff
40-60 minutes
Free (ex. VAT)
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Learning outcomes
  • Identify communication skills needed in adult social care
  • Outline the different types of communication
  • Identify barriers to effective communication
  • List ways of overcoming barriers to effective communication
  • Identify the reasons for record keeping in adult social care settings
  • Outline the importance of written communication and record keeping in adult social care settings
  • Give examples of different types of record keeping used in adult social care settings
  • Outline the skills needed to maintain clear, accurate and up to date records
  • About this course

    The Florence Academy Pathway to Care Programme introduces the adult social care sector to anyone that is interested in working in care or even those who already work in care and want to refresh their knowledge. It covers what many experienced care workers would consider as common sense and offers lots of practical tips and best practice guidance from industry experts.

    It has been divided into 11 modules, each with short chapters that can be completed in bite-size chunks at the learner’s own pace. Many of the chapters contain videos and pointers for reflective learning and each chapter has a self-assessment question so learners can check that they have picked up the key points before moving to the next chapter.

    The Pathway to Care Programme can be completed in any order, with certificates provided for each module completed.

    Course curriculum
    Chapter 1 : The Importance of Good Communication
    Chapter 2 : Barriers to Communication
    Chapter 3 : Communicating with Colleagues
    Chapter 4 : Communicating with Respect
    Chapter 5 : Communicating in Challenging Situations
    Chapter 6 : Written Communication
    Chapter 7 : A Chance to Reflect
    Chapter 8 : Summary
    Chapter 9 : References
    FAQ
    What is CPD?

    Continuous Professional Development (CPD) is the way that professionals continue to learn and develop throughout their career and ensure they keep their skills and knowledge up to date to be able to practise safely.

    If you work in a role that requires registration with a regulatory body such as nursing, then you are required to keep your skills and knowledge up to date through CPD.

    For example, all nurses on the NMC register must complete 35 hours of CPD in a three year period. E-learning can count towards some of the required CPD hours, so the great news is Academy e-learning modules can be used to evidence ongoing CPD hours!

    Each module on Academy gives an indication of the time required in “active learning” to complete it. Once the module is completed and the assessment passed, a certificate is then issued which can be downloaded.

    The terms CPD hours/scores/points are used interchangeably, although a module on Academy does not give the number of CPD “points”, the general guide is that usually one hour of learning equates to one CPD “point”.

    Most of Florence Academy modules are independently accredited by the CPD Standards Office and many of them are also aligned to the Core Skills Training Framework (CSTF). Each course overview details whether the course is accredited and/or aligned, meaning you can be confident that they meet industry standards.

    To find out more about:

    • CPD Standards Office please visit here

    • CSTF alignment please visit here

    • NMC CPD revalidation please visit here

    Will any care home accept my certificates?

    Any care home/NHS Trust outside of Florence can accept them, depending on their policies. Sometimes organisations have a preference for a certain course or they might ask to see the learning outcomes to be sure what has been covered in the course, we recommend you check with them directly.

    How to pay for Academy certificates

    It's free to learn on Florence Academy – you can go through all modules in a course and complete assessments without paying.

    We charge just £2.99 (ex VAT) to see and download each course pass certificate, and £7.99 (ex VAT) to purchase a video course.

    You can buy your certificate immediately after completing the course (and passing your assessment), or you can purchase it later by clicking the "Get certified" button for the course on your certificates page.

    We accept most card types, including Visa and Mastercard. We don't currently take PayPal.

    *You won't need to pay for certificates for courses completed before 11 January, 2023. If you have finished registration with Florence and are a Florence worker, you can see and download course pass certificates for free.

    What is Florence Academy?

    Academy is an online learning platform designed for those working in social care and looking for professional development. You can log in or create an account here.

    Who creates the learning content on Florence Academy?

    Our Florence Academy specialist Clinical Content Team is made up of experts in health and social care and digital learning - a winning combo. We are skilled and experienced and create accurate and interesting learning experiences on any topic. We are:

    • clinical experts

    • writers, editors and proofreaders

    • creative designers

    • learning experience creators

    • data analysers.

    We focus on producing accurate and relevant learning content you can trust.

    Florence Academy content disclaimer

    The information and online educational content provided by Florence Academy is intended for general knowledge and educational purposes only. It is designed to assist you in meeting your continuing professional development (CPD) requirements. Florence Academy cannot be held responsible for the performance or implementation of your duties at work or professional skills.

    The content should not be considered medical, health, wellness, nutritional advice or consultation. It is not a substitute for the services or advice of a qualified health professional who provides evidence-based care within a specific context. The content is generalised and does not take into account an individual's circumstances, physical well-being, mental state, or medical needs, which are important factors in correctly diagnosing and treating any health condition.

    Florence Academy explicitly advises against disregarding medical advice or encouraging others to do so, or delaying seeking medical advice based on this content.

    While Florence Academy strives to ensure that all content is complete and accurate at the time of publication, we do not assume responsibility for any errors, omissions, or defects in the content. Florence Academy does not guarantee the accuracy of information provided by any third party and accepts no liability for any loss or damage that may occur as a result of relying on such information.

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